Head of IT Services & Business Management

IT Service Management & Delivery

• Lead and oversee end-to-end IT service delivery to the banking partner in line with ITIL standards, SLAs, and KPIs.

• Ensure stability, security, availability, and continuity of banking IT systems.

• Manage incidents, problems, changes, and continuous service improvements.

• Act as the primary liaison between IT teams, business units, and the Bank’s stakeholders.

Business Management & Financial Governance

• Own the planning, management, and control of annual IT budgets exceeding USD 20 million.

• Monitor IT spending, optimize investments, and ensure cost effectiveness and business value.

• Establish robust IT service and financial governance models suitable for large-scale banking environments.

Stakeholder & Partnership Management

• Serve as a trusted strategic partner to the Bank on IT services and operational matters.

• Coordinate with internal teams, technology vendors, and external partners to ensure end-to-end service excellence.

• Provide regular reports to senior management on service performance, financial status, and IT risks.

• At least 12+ years of experience in high quality and demand environment such as leading (creditable) bank or financial institution. Minimum 6 years in banking.

• Lead IT service delivery and financial budgeting of greater than US 20+ mil annually

• Good technical and product background in banking (or financial industry), ideally in Retail, Wholesale, Wealth / Private Banking in a premium bank / institution

• Salary: Negotiable

• Bonuses: Public holidays, Tet bonus, and at least 13th-month salary per year.

• Insurance: Full Social Insurance (SI) and Health Insurance (HI) in accordance with labor law.

• Leave: Annual leave as per Vietnamese labor regulations.

• Working environment: Professional and international working environment.